Privacy Policy

Version 1.1 (last updated 18th August 2025)

In this document you will find information related to how we use your data, our cookie policy, and the rights surrounding your data.

1. Who are we?

We are Plainview Labs, Inc. (Fido, “we” or “us”) and operate under the name of Fido. We’re committed to protecting and respecting your privacy. An important part of that is making sure that this privacy policy (“Privacy Policy”) is something that people actually understand.

If you have any questions about your data, please email us at [email protected].

2. How often does this change?

As Fido grows and changes, this Privacy Policy may change with it. If we do change it, we will notify you by sending an email, or by posting a prominent notice on our website and, or mobile app. We will also update the date and version number above.

Any minor, non-material changes or clarifications go into effect immediately. Any material changes go into effect 30 days after we provide notice.

3. How does this policy apply?

This Privacy Policy applies to the data we collect through our website and mobile app (the “Services”). By data, we mean any information that identifies or can be used to identify you.

If you are under the age of 18, you may not access or use our Services. We do not solicit or knowingly collect data from individuals under the age of 18.

4. The information we hold about you

Information you submit when you create an account or join our waitlist (name, ID, email, phone number, SSN, address).
Usage details about how you navigate the app or website.
Transaction details (investments, purchases, withdrawals).
Device information (network, IP address, OS, settings).
Permissions (address book, photos, geolocation, camera data).
Social accounts (any linked accounts you authorize).
Cookies (see Cookie Policy below).

5. How we use your information

We use your data to:

Provide and improve our Services.
Maintain your account and support you.
Send notifications and relevant communications.
Research, develop and customize new services.
Connect you with people you may already know.
Market our Services and request feedback.

We also use it to meet our legal obligations, such as fraud prevention, AML/KYC, and compliance.

6. Who we share it with

We may share your data with:

Employees and contractors (when needed for their job).
Service providers (KYC, card networks, cloud hosting, chat providers, analytics, etc.).
Advertising companies (no identifiable personal data shared without your permission).
Authorities where legally required (e.g. terrorism or fraud prevention).
Anyone you explicitly authorize.

7. How long we keep it

We keep your personal information as long as you use Fido, and for 6 years afterwards to comply with legal requirements. In some circumstances (like anti-money laundering or fraud), we may keep it longer.

8. Your rights

Access or get a copy of your data.
Correct or amend your data.
Request deletion or blocking of data (where legally possible).
Object to use of your data for marketing or research.
Request transfer of your data.
Withdraw consent you’ve given us.

9. Third party services

We use Plaid Inc. to gather data from financial institutions. By using our Services, you grant Fido and Plaid the right to access and transmit your information. See Plaid’s Privacy Policy.

10. Security

We encrypt sensitive info (like debit card numbers) using SSL and maintain safeguards to protect your data’s confidentiality and integrity. Access is limited to people who need it and are bound by confidentiality.

11. Cookie Policy

Like most sites, we use cookies to remember preferences and improve your experience. They may be session (short-term) or persistent (longer), first-party or third-party (ads, analytics, social).

You can disable cookies in your browser. If you do, you might still see ads for Fido, but they will not be personalized.

12. How to make a complaint

If you have a complaint, please contact us at [email protected] and we’ll do our best to fix the problem.

13. Questions?

If you have any questions about this Privacy Policy or our practices, contact us at [email protected].